Night Manager (Saudi National)
Core
Senior leader overseeing overnight hotel operations, ensuring seamless guest service, safety, and operational standards throughout the night.
Role type
Senior IC Night Manager
Builds
Overnight guest experience and operational continuity for SLS The Red Sea
Domain
Luxury hospitality / Lifestyle resort
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> physical/clinical work (Note: Corrected to 'physical/clinical work' is incorrect for this role. The correct deliverable for a manager ensuring operations is 'product features' (service delivery) or 'client delivery'. However, the schema options are fixed. Let's re-evaluate based on the list: 'production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work'. A Night Manager delivers the 'product' (the hotel stay) and handles 'client delivery'. 'Client delivery' fits best for service roles.
Required skills
Guest service recovery, Night audit procedures, VIP management, Cross-department coordination, Emergency response, Financial reconciliation, Opera PMS, Leadership, Safety compliance
Preferred skills
Luxury hospitality experience, Arabic language, Upselling techniques
Technologies
Opera PMS, Microsoft Office
Responsibilities
Lead overnight operations and team, Handle guest complaints and service recovery, Oversee night audit and financial transactions, Coordinate with security and engineering, Manage VIP arrivals and departures, Conduct property walkthroughs for safety and standards
Seniority
Senior, hands-on IC