Front office Supervisor - Turkish Speaker
Core
Oversee front desk operations, guest interactions, and staff supervision to ensure luxury service standards at a resort.
Role type
Front Office Supervisor
Builds
Guest check-ins/check-outs, room assignments, billing processes, and operational reports
Domain
Hospitality / Resort Management
Deliverable
product features
Required skills
Front office operations management, staff supervision, guest relations, conflict resolution, financial reporting, shift coordination, VIP/group arrival management, system functionality oversight, audit support, policy compliance
Preferred skills
Opera system familiarity, Microsoft Office skills, problem solving, strategic implementation
Technologies
Opera, Microsoft Office
Responsibilities
Oversee front desk operations during shifts, supervise and support front office staff, address and resolve guest complaints, monitor room assignments and billing, conduct shift briefings, act as primary point of contact for escalated issues, ensure proper handling of cash and transactions, coordinate with housekeeping and maintenance, monitor lobby environment, train and mentor team members, prepare shift reports, assist in managing VIP and group arrivals, monitor staffing needs, oversee front office systems, support audits
Seniority
Mid-level Supervisor