Trainer | Collections
Core
Create and facilitate training materials and programs to equip contact center staff with fundamental skills and knowledge for collections roles.
Role type
Senior IC training specialist (collections)
Builds
Training curricula, facilitation of new hire and floor training programs, coaching materials
Domain
Contact center operations / Collections
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Collections agent experience, Collections trainer experience, Microsoft Office proficiency, English verbal and written communication, Strategic problem solving
Preferred skills
Bachelor's degree in Education or Communication
Responsibilities
Create and revise training materials, Facilitate multi-week new hire and blended training, Supervise and coach learners in nesting and BQM environments, Coach trainees to fulfill performance metrics, Oversee new hire progression and enhancement training, Fill out accurate reports, Establish communication with clients and team members
Seniority
Mid-level, hands-on IC
