Incident Manager
Core
Coordinate and manage critical incidents, collaborate with teams and stakeholders, and track corrective actions.
Role type
Incident Manager
Builds
Incident response and remediation processes
Domain
IT Operations / SRE
Deliverable
client delivery
Required skills
Incident management, ITIL best practices, technical knowledge aligned with SRE, structured problem-solving under pressure
Preferred skills
ITIL Foundation certification or higher
Technologies
ITIL
Responsibilities
Facilitate incident reviews, lead remediation activities, follow up on corrective actions
Seniority
Mid-level, hands-on IC
