Assistant Front Office Manager (maternity cover)
Core
Support the Room Division Manager in the day-to-day operation of the Front Office, ensuring high standards of guest service and smooth hotel operations.
Role type
Assistant Front Office Manager
Builds
Front Office operations, guest services, and team performance
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office operations, team supervision, guest relations, cash handling, reporting, cross-departmental coordination, staff training support, operational decision-making
Preferred skills
Leadership, communication, customer service, problem-solving, organizational skills, adaptability, knowledge of hotel systems and Microsoft Office
Responsibilities
Manage daily Front Office operations including reception and guest services; supervise and motivate the Front Office team; handle guest enquiries, feedback, and complaints; monitor room allocations, arrivals, departures, and VIP requirements; assist with cash handling and daily reports; support staff training and performance management; act as manager on duty when required
Seniority
Mid-level, hands-on IC