Concierge Associate
Core
Greet guests, handle luggage, and provide courteous front-line services at a hotel.
Role type
Front-line hospitality associate (concierge/bell desk)
Builds
Guest arrival/departure experience, luggage handling, message delivery
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Luggage handling, guest greeting, issue resolution, hotel product knowledge, emergency procedure awareness, message delivery
Preferred skills
Hospitality management diploma/degree, strong communication skills, customer service mindset
Responsibilities
Greet guests and handle luggage, resolve guest queries and complaints, deliver messages and items to guest rooms, monitor luggage for safekeeping, assist guests with loading/unloading from cars, convey guest importance and project a professional environment
Seniority
Individual contributor, entry to mid-level