Welcome Ambassador Supervisor
Core
Lead the Welcome Ambassador team to deliver exceptional first impressions, manage guest arrivals/departures, and coordinate lobby and front drive operations at a luxury resort.
Role type
Senior IC hospitality operations supervisor
Builds
Seamless guest arrival experiences and efficient lobby/front drive flow
Domain
Luxury hospitality / Resort operations
Deliverable
product features
Required skills
Team leadership, guest service excellence, operational coordination, conflict resolution, scheduling, SOP compliance
Preferred skills
Post-secondary hospitality training, luxury environment experience, additional languages
Technologies
OPERA, radios, messaging platforms
Responsibilities
Lead, train, and coach the Welcome Ambassador team; oversee lobby flow and front drive operations; assist with check-in support during peak periods; coordinate logistics for VIP arrivals and events; maintain safety and brand standards.
Seniority
Senior, hands-on IC