Guest Service Overnight Manager
Core
Lead the Guest Services team during overnight hours at a luxury resort, ensuring seamless operations, exceptional guest satisfaction, and consistent luxury service delivery.
Role type
Senior IC Guest Service Manager (Overnight)
Builds
Operational excellence and memorable guest experiences for Fairmont Southampton
Domain
Luxury Hospitality / Resort Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Overnight operational leadership, team mentorship and development, luxury service standards, conflict resolution, financial auditing, cross-departmental collaboration, emergency response
Preferred skills
Hospitality management degree, Opera PMS proficiency, Microsoft Office, recruitment and succession planning
Technologies
Opera PMS, Microsoft Office
Responsibilities
Oversee day-to-day overnight Guest Services operations, manage check-in/check-out processes and guest inquiries, conduct overnight auditing and folio reconciliation, lead and develop the overnight team, resolve complex guest concerns, monitor safety systems and security protocols, prepare pre-arrival documentation for the day team
Seniority
Senior, hands-on IC