Overnight Guest Service Agent
Core
Provide exceptional guest service, support Front Office operations, and perform night audit procedures to ensure financial accuracy and operational readiness for the next business day.
Role type
Overnight Guest Service Agent (Front Desk & Night Audit)
Builds
Seamless guest experience and operational readiness for the next business day
Domain
Luxury Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Guest check-in/check-out, Night audit procedures, Financial reconciliation, Opera PMS, Upselling, Cash handling, Switchboard operations
Preferred skills
Post-secondary education in Hospitality, Previous Night Auditor or Front Desk experience
Technologies
Opera PMS
Responsibilities
Greet and process guest arrivals and departures, Conduct nightly financial audits and reconcile accounts, Resolve discrepancies in financial records, Prepare daily reports on arrivals, departures, and financial summaries, Assist guests with inquiries and promote hotel amenities, Monitor switchboard and communication platforms
Seniority
Entry-level to Mid-level, hands-on IC