Guest Service Overnight Supervisor
Core
Oversee overnight guest services operations, ensure smooth processes, complete accurate night audits, and maintain luxury service standards at a resort.
Role type
Senior Guest Service Overnight Supervisor
Builds
Overnight guest experience and operational continuity for resort guests
Domain
Luxury Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> physical/clinical work (Note: Corrected to 'physical/clinical work' based on strict label list, but context is clearly 'physical/operational work'. Re-evaluating label list: 'physical/clinical work' is the only physical option. However, this is a mismatch. Let's look at the list again: 'production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work'. None fit perfectly. 'client delivery' is closest for service. But the role involves physical presence. I will use 'client delivery' as it's the standard for service roles in this schema, or 'physical/clinical work' if forced. Actually, looking at the role, it's about service delivery. Let's stick to the most accurate fit from the provided list. 'client delivery' is often used for B2B. 'physical/clinical work' is specific. This is a tricky schema constraint. I will select 'client delivery' as it represents the service output, or perhaps the schema implies 'physical/clinical work' covers all physical onsite roles. Given the strict constraint, I will choose 'client delivery' as the primary output is the guest service experience, but acknowledge the physical nature. Wait, the instruction says 'one of: ...'. I must pick one. 'client delivery' is the best fit for a service role among the options provided, even if 'physical' is involved.
Required skills
overnight operational leadership, night audit completion, SOP adherence, staff supervision, revenue reconciliation, emergency response, VIP handling, shift management
Preferred skills
Opera PMS proficiency, Microsoft Office skills, supervisory experience, hospitality education
Technologies
Opera PMS, Microsoft Office
Responsibilities
Resolve guest requests and concerns, complete night audit tasks, monitor staffing levels, guide overnight colleagues, reconcile daily revenue, respond to alarms or incidents
Seniority
Senior, hands-on IC