Director, Front Office
Core
Lead the Front Office and Guest Services teams at a luxury resort to deliver exceptional guest experiences and maximize operational efficiency.
Role type
Senior Front Office Director (Luxury Hospitality)
Builds
Guest arrival/departure experiences, lobby operations, and resort-wide guest service standards
Domain
Luxury Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office operations leadership, Opera PMS proficiency, team recruitment and development, budget management, revenue optimization, quality assurance compliance, crisis management
Preferred skills
Luxury hotel background, Fairmont/Accor experience, hospitality degree
Technologies
Opera PMS, Microsoft Office (Word, Excel, Outlook, PowerPoint), Keep In Touch (KIT) system
Responsibilities
Oversee daily Front Desk and lobby operations; manage guest service standards and resolve guest concerns; lead team recruitment, training, and performance coaching; drive revenue through upselling and walk-in management; ensure compliance with safety and service protocols; optimize scheduling and labor management.
Seniority
Senior, hands-on IC with strategic oversight