Collaboration Support Engineer
Core
Administer, support, and optimize enterprise collaboration and productivity platforms including Microsoft 365, Teams, Zoom, and Box while driving AI-powered productivity solutions.
Role type
Senior Collaboration Support Engineer
Builds
Enterprise collaboration services and AI-enabled productivity workflows
Domain
Digital Workplace / Enterprise Collaboration / AI Productivity
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Tier II–IV operational support, Microsoft 365 administration, AI governance, platform integrations, user training, platform health analysis
Preferred skills
Microsoft Power Platform, workflow automation, enterprise migration, ITIL
Technologies
Microsoft 365, Teams, SharePoint, OneDrive, Zoom, Box, Slack, Smartsheet, Lucid Suite, Kaltura, Unily, Microsoft Copilot, Zoom AI Companion, Box AI, Slack AI, Claude Enterprise
Responsibilities
Provide Tier II–IV operational support for collaboration platforms, support AI-powered workplace technologies, assist with AI governance and compliance, support integrations and deployments, deliver user training and documentation, analyze platform health and adoption
Seniority
Senior, hands-on IC
