Customer Quality Resident
Core
First point of contact for customers and production sites to manage daily quality problems, escalations, and containment actions.
Role type
Senior Quality Engineer (Automotive)
Builds
Quality strategies, 8D reports, containment plans, and rework solutions for OEM accounts.
Domain
Automotive industry, wiring systems/harness manufacturing
Deliverable
client delivery
Required skills
Root-cause analysis, Failure analysis, FMEA, Quality assurance tools, Data analysis, Process audits, Logistics complaint resolution, Material ordering for repairs
Preferred skills
Automotive industry experience, Harness maker experience, Spanish language proficiency
Technologies
Omnitracker, 8D Report methodology
Responsibilities
Manage internal and external Customer Portal, support customer process audits and product approval (PPA), organize and follow-up rework/sortings, support Supply Chain in logistics complaints, prepare 8D reports, organize meetings with production plants for claim follow-up
Seniority
Senior, hands-on IC