IT Support Associate II
Core
Second-level IT support specialist resolving complex hardware, software, and network issues while mentoring junior staff and managing vendor relationships.
Role type
Senior IC IT Support Associate
Builds
Operational efficiency solutions and automated processes for logistics branches
Domain
Logistics / Enterprise IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced troubleshooting, root cause analysis, system upgrades, PowerShell, networking (TCP/IP), cybersecurity basics, hardware inventory management, software deployment, compliance auditing, vendor management
Preferred skills
PC building, CompTIA/Cisco/Microsoft/VMware/Linux certifications
Technologies
Windows 11, Office, Exchange, SharePoint, PowerShell
Responsibilities
Perform advanced troubleshooting and root cause analysis for complex issues; Mentor junior technicians on technical processes; Manage hardware inventory, lifecycle, and procurement; Enforce IT security policies and conduct compliance audits; Coordinate with vendors for service agreements and repairs; Design solutions to optimize branch operational processes
Seniority
Mid-Senior, hands-on IC