Director of Product Management, Retail
Core
Lead inbound product management for AI-native CRM solutions in the retail industry, driving strategy and roadmap to enhance store operations and customer experience.
Role type
Director of Product Management (Enterprise SaaS / AI / Retail)
Builds
AI-native CRM workflows and capabilities for retail customers
Domain
Enterprise Software, Retail, Generative & Agentic AI
Deliverable
production ML models | product features
Required skills
Enterprise SaaS product management, AI product strategy, retail domain expertise, CRM process knowledge, team leadership, stakeholder management, product lifecycle management, metrics definition
Preferred skills
MBA, ServiceNow platform familiarity, grocery/wholesale/restaurants experience
Technologies
ServiceNow AI platform, Generative AI, Agentic AI
Responsibilities
Define AI workflow product strategy and roadmap, translate strategy into AI-native capabilities, shape product narrative and secure executive buy-in, guide engineering and design partners, leverage customer pilots and user research, refine product metrics, mentor inbound product managers
Seniority
Director, hands-on leadership
