Collections Specialist
Core
Deliver excellence in customer service and ensure accurate, timely invoicing and payment collection for assigned customers.
Role type
Customer Relations Collections Specialist
Builds
Payment collections and cash flow for assigned customer accounts
Domain
Safety services / Transportation management / Utilities
Deliverable
client delivery
Required skills
collections, dunning, customer outreach (email/calls/portals), customer inquiry resolution, collaboration, documentation, basic accounting principles, math, Microsoft Office Suite
Preferred skills
pay application, lien waiver, contract management, Microsoft Dynamics 365, Salesforce, Great Plains, TCR, Sage
Responsibilities
Perform collections aligned to dunning timelines, execute outreach via email/calls/portals, maintain accurate status updates, resolve customer inquiries and discrepancies, collaborate with Field/Billing/Sales/AR teams, escalate complex issues, establish working relationships with customers, participate in governance calls and huddles, act as a resource for other functions, provide training and support
Seniority
Mid-level individual contributor