Front Office Manager
Core
Manage daily operations of the Front Office department, providing leadership to Reception, Concierge, Guest Relations, and Guest Services teams to ensure high service standards for hotel guests.
Role type
Front Office Manager
Builds
Front Office operations and guest service experiences
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff scheduling, shift management, guest relations, service standard enforcement, safety policy compliance, team leadership, operational coordination
Preferred skills
Micros-Fidelio PMS knowledge, hotel loyalty program experience, first aid certification, training skills
Technologies
Micros-Fidelio, Windows (Word, Excel, PowerPoint)
Responsibilities
Assist the Front Office in all aspects of the department, provide managerial support for Reception, Royal Service, Concierge, Guest Relations and Guest Services, ensure proper staffing and scheduling, communicate shift information via logs and meetings, assist guests regarding hotel facilities, follow department policies and safety procedures
Seniority
Mid-level Manager