Technicien service desk N1 bilingue Français / Anglais H/F
Core
First-level IT support technician handling user requests and incidents via phone, chat, and forms in French and English.
Role type
Level 1 Service Desk Technician
Builds
IT support services for end-users
Domain
IT Services / Helpdesk
Deliverable
client delivery
Required skills
Incident triage, technical and functional assistance, remote desktop tools, ITSM ticketing systems, Windows environments, Microsoft 365, bilingual communication (French/English)
Preferred skills
Prior experience in IT support or helpdesk
Responsibilities
Receive, qualify, and process requests and incidents via phone, chat, and forms; provide technical and functional assistance; follow incident resolution procedures; deliver predefined answers; track cases to resolution
Seniority
Entry-level (1st experience required)
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