Medical Information Client Manager / Team Lead
Core
Lead client success and oversee medical information operations for pharmaceutical clients, including triaging inquiries, managing adverse events, and mentoring staff.
Role type
Senior IC Medical Information Team Lead / Client Manager
Builds
Medical information responses, adverse event reports, and client service delivery for pharmaceutical companies
Domain
Healthcare / Pharmaceutical Industry
Deliverable
client delivery
Required skills
Medical information triage, adverse event reporting, client account management, staff mentoring, medical literature evaluation, project management
Preferred skills
Oncology/Hematology/Immunology expertise, contact center experience, therapeutic area knowledge
Technologies
Medical Information databases, telephony systems, CRM platforms, Microsoft Office
Responsibilities
Oversee assigned clients and ensure KPIs are met, mentor and train junior staff, triage and respond to medical inquiries from healthcare professionals, manage adverse event and product complaint intake, coordinate product quality complaints, maintain client reference files
Seniority
Senior, hands-on IC with team leadership
