Training Manager | Collections Campaign
Core
Manage and supervise a team of trainers to deliver technical and soft-skills training programs for client projects in a contact center environment.
Role type
Senior IC training manager (collections/contact center)
Builds
Training programs, coaching plans, and performance analysis for client projects
Domain
Contact center operations / Collections
Required skills
Collections domain expertise, team supervision, curriculum conformance monitoring, KPI analysis, report generation, resource planning, process improvement, Microsoft Office proficiency, English communication
Preferred skills
Bachelor's degree in Education or Communication, strategic solution development
Technologies
Microsoft Office (Excel, PowerPoint, Word, Outlook)
Responsibilities
Supervise delivery of training and nesting operations, coach and develop trainers, assess participant and class performance against KPIs, prepare internal and external reports, plan and plot resources, develop training materials for client projects, participate in client/learner interactions
Seniority
Senior, hands-on IC with people management
