Rayonleider - Noord-Holland
Core
Managing a team of field service technicians to execute pest control operations, translate KPIs into daily actions, and ensure customer satisfaction.
Role type
Senior field service team manager
Builds
Pest control services for commercial and residential clients
Domain
Facility services / Pest control
Deliverable
client delivery
Required skills
Team leadership, KPI management, field operations oversight, customer relationship management, process improvement, physical field work
Preferred skills
Experience in outdoor or service environments, coaching style, flexibility for remote and on-site management
Technologies
None stated
Responsibilities
Translate organizational goals into clear KPIs and daily actions for the team, monitor team performance and intervene when necessary, coach and motivate team members, work on-site for complex tasks or onboarding, act as the primary contact for the client portfolio, identify process bottlenecks and propose improvements
Seniority
Senior, hands-on IC
