Learning and Development Manager
Core
Coordinate and execute operational training, onboarding, and talent development programs to enhance guest service standards and colleague engagement at a luxury hotel.
Role type
Learning and Development Manager
Builds
Operational training programs, onboarding experiences, talent development plans, and service standards initiatives
Domain
Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training program design and execution, training needs analysis, budget management, stakeholder collaboration, audit compliance, mentorship, grant application management
Preferred skills
Hospitality industry experience, leadership experience, facilitation skills, knowledge of South African Labour Law
Technologies
Microsoft Office applications
Responsibilities
Coordinate and execute operational training for the hotel; oversee Hotel Department Trainers; manage training budgets and implement training checklists; conduct training needs analysis; facilitate new hire onboarding and orientation; develop individual training plans; ensure compliance with health and safety regulations; manage talent succession planning; apply for mandatory government grants for skills programs.
Seniority
Mid-level, hands-on IC