Learning Experience Manager - Fleet Response/T2B
Core
Design, coordinate, and implement training and development programs for new hires and existing staff, while managing a team of Learning Experience Leaders to ensure world-class training delivery.
Role type
Senior Learning Experience Manager (Team Lead)
Builds
Training curricula, onboarding programs, and performance improvement initiatives for BPO operations
Domain
Business Process Outsourcing (BPO) / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training program design, team management (8+ reports), onboarding coordination, performance evaluation, KPI tracking, curriculum development, stakeholder communication, project management
Preferred skills
BPO industry experience, technical support or emergency coordination background, certifications in training methodologies
Technologies
Microsoft Office, Google Suite
Responsibilities
Design and expand training programs aligned with product methodologies; manage a team of Learning Experience Leaders; coordinate new hire onboarding and training schedules; conduct performance evaluations and provide coaching; analyze training feedback to drive continuous improvement; maintain training resources and methodologies.
Seniority
Senior, hands-on IC with team leadership