Process Improvement Director | Banking and Collections Accounts
Core
Lead process excellence and digital transformation initiatives in US Banking to improve key business metrics and operational efficiencies.
Role type
Senior Process Improvement Director (Banking & Collections)
Builds
Optimized end-to-end processes, measurement systems, and digital transformation solutions for banking clients.
Domain
US Banking / Financial Services / Process Excellence
Required skills
Lean/Six Sigma (Black Belt), process optimization, project management, change management, root cause analysis, stakeholder management, team leadership, budgeting, hiring, strategic planning, ROI/CBA analysis, contact center technologies (IVR, CTI, CRM, chatbots, voice analytics, omnichannel), RPA (UiPath, Automation Anywhere, Blue Prism, Power Automate), enterprise architecture, cloud platforms (AWS/Azure/GCP), data analytics (Snowflake/Tableau), agile methodologies (Scrum), Minitab, MS Excel, PowerPoint.
Preferred skills
Generative AI implementation (GPT-3, Llama).
Responsibilities
Define and optimize end-to-end processes; lead cross-functional teams to close process gaps; drive change management for operational excellence; identify opportunities and manage projects to benefit realization; establish KPIs and conduct root cause analysis; collaborate with IT on technology requirements; oversee deployment of new processes; manage staff performance, training, hiring, and budgeting.
Seniority
Senior, hands-on IC with management responsibilities