Call Centre Agent (Senior Associate) - Travel GDS Expert (Cape Town)
Core
Senior Corporate Travel Consultant managing complex international itineraries and financial transactions for corporate clients using GDS systems.
Role type
Senior IC travel consultant (GDS expert)
Builds
Production travel bookings and solutions for corporate clients
Domain
Travel & Transportation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
GDS systems (Amadeus, Sabre), fare construction, ticketing, BSP processes, refunds, complex itinerary planning, financial transaction processing, SLA management, policy compliance
Preferred skills
FARES 1 & 2 qualifications, advanced fare calculation expertise
Technologies
Amadeus, Sabre
Responsibilities
Process international travel bookings and modifications using GDS systems, manage financial transactions and payments, resolve customer complaints and inquiries, adhere to travel policies and SLAs, provide consultative travel recommendations
Seniority
Senior, hands-on IC