IT Support Engineer (M/F/D)
Core
Mid-level IT Support Engineer providing advanced multi-platform support (Windows, macOS, mobile) and acting as an escalation point for complex technical issues.
Role type
Mid-level IC IT Support Engineer (macOS specialist)
Builds
Enterprise IT services, device configurations, and automated support workflows
Domain
Enterprise IT Operations / End-User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS enterprise support, Jamf Pro, Apple Business Manager, Intune, Windows support, iOS/Android support, AI-driven support tools, workflow automation (Power Automate/ServiceNow), PowerShell, ITIL
Preferred skills
Apple certifications (ACSP, ACiT), Microsoft Modern Desktop, ITIL Foundation
Technologies
Jamf Pro, Apple Business Manager, Intune, Microsoft Power Automate, ServiceNow, PowerShell
Responsibilities
Provide expert-level technical assistance across Windows, macOS, and mobile platforms; Act as escalation resource for macOS deployment, configuration, and troubleshooting; Maintain video conferencing systems and network connectivity; Design and maintain workflow automations to streamline support tasks; Create internal documentation and SOPs; Provide regional onsite support with occasional travel.
Seniority
Mid-level, hands-on IC