Customer Service Advisor – Dashcams und Telematic (m/w/d)
Core
Support customers for Radius Telematics Operations, resolving inquiries and technical first-line issues via phone, chat, email, and tickets.
Role type
Customer Service Advisor (Telematics)
Builds
Customer support and service delivery for fleet management and telematics products
Domain
Telematics / Fleet Management
Deliverable
client delivery
Required skills
Customer service experience, multi-channel communication (phone, chat, email, tickets), technical problem-solving, CRM data entry, Microsoft Office proficiency, German language fluency
Preferred skills
Empathy, organizational skills, stress management, cross-functional collaboration, process improvement mindset
Technologies
CRM systems, Microsoft Office, Telematics platforms
Responsibilities
Handle incoming calls, web chats, emails, and tickets; resolve technical first-line problems; document customer interactions in CRM; escalate critical issues; inform customers about telematics product features and benefits
Seniority
Entry-level to Junior
