Guest Relations Liaison
Core
Oversee and direct all aspects of Guest Relations to maximize guest satisfaction, handling VIP services, complaints, and inter-departmental coordination.
Role type
Guest Relations Liaison
Builds
Guest experiences and satisfaction metrics
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations management, VIP handling, complaint resolution, inter-departmental communication, house tour coordination, amenity distribution, guest history management, sales promotion, system troubleshooting
Preferred skills
Additional languages, Opera PMS familiarity, multitasking, cultural sensitivity
Technologies
Opera PMS
Responsibilities
Escort VIP guests to/from rooms and transport, conduct pre-arrival room inspections, handle guest complaints and feedback, maintain guest history systems, promote in-house facilities, oversee switchboard coverage, prepare departure lists and follow-up emails
Seniority
Individual Contributor, operational level