Werkstudent (m/w/d) im Bereich Supply Chain
Core
Analyze customer complaints, investigate complex issues, and manage end-to-end order processing to ensure smooth delivery workflows.
Role type
Student worker (Werkstudent) in Customer Operations & Process Optimization
Builds
Customer service resolutions and optimized internal supply chain processes
Domain
Consumer Packaged Goods (Coffee) / Customer Operations
Deliverable
client delivery
Required skills
Complaint analysis, process investigation, order management, process optimization, cross-functional collaboration, digital tool proficiency
Preferred skills
Customer service experience, interest in AI applications
Technologies
Digital tools, AI applications
Responsibilities
Analyze customer complaints and find pragmatic solutions, conduct research to clarify complex issues, handle order entry and processing, optimize existing processes, provide end-to-end customer case support, support the Customer Collaboration team in daily operations and projects
Seniority
Student worker (part-time, 20h/week)
