Senior Specialist, O2C, Collection
Core
Manage day-to-day client collections for a defined project portfolio, execute standardized collection processes, and deliver key metrics to ensure compliance with service level agreements and KPIs.
Role type
Senior Specialist, Operations to Cash (O2C) Collections
Builds
Collection processes and working capital management outcomes for allocated business line portfolios
Domain
Infrastructure consulting, Finance, Accounts Receivable
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Collections processes, Financial compliance (Sarbanes-Oxley), KPI/SLA management, Billing types, Revenue recognition, Working capital management, Process improvement, Cross-functional collaboration, Documentation/record keeping, Issue escalation
Preferred skills
Multi-location portfolio management, Project management, Finance/accounting certifications, Additional language proficiency
Technologies
None explicitly stated
Responsibilities
Manage day-to-day client collections, Execute standardized collection processes, Deliver key metrics for compliance, Interact with leaders on working capital management, Maintain detailed documentation, Identify and escalate complex collection issues, Collaborate on billing disputes and revenue recognition
Seniority
Mid-Senior, hands-on IC