Guest Service Agent (Full Time)
Core
Provide front desk service to hotel guests from arrival to departure, ensuring check-in/out efficiency and high satisfaction levels.
Role type
Guest Service Agent (Front Desk)
Builds
Guest check-in/check-out experiences and front office operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service, check-in/check-out procedures, concern resolution, front desk operations, English language proficiency, shift work availability
Preferred skills
Front desk/reception experience, Microsoft Windows XP, Micros PMS/Opera, Hotel/Hospitality degree or diploma
Responsibilities
Check in and out hotel guests, address guest concerns promptly, prepare for VIP and loyalty member arrivals, maintain front desk organization and sanitation
Seniority
Entry-level to Individual Contributor
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