Agent de réservation / Guest Relation (H/F/X)
Core
Managing end-to-end guest experiences from booking to departure for a luxury 5-star hotel in Paris, focusing on personalized service and VIP relations.
Role type
Senior Guest Relations & Reservations Agent
Builds
Personalized guest stays and seamless booking experiences for international luxury clientele
Domain
Luxury hospitality / 5-star hotel
Deliverable
client delivery
Required skills
Luxury hospitality experience, international client management, upselling, PMS proficiency, VIP handling, multilingual communication
Preferred skills
Opera PMS knowledge, French and English fluency
Responsibilities
Handle booking inquiries via phone, email, and digital channels; advise clients on rooms and services; coordinate arrivals with front-of-house teams; greet guests and ensure reservation preferences are met; monitor guest satisfaction during the stay; manage VIP and special occasion requests.
Seniority
Mid-level, hands-on IC