Duty Manager
Core
Oversee front desk, bell operations, guest experience, and cashier functions to ensure smooth hotel operations and guest satisfaction.
Role type
Duty Manager
Builds
Guest check-in/check-out processes, room assignments, and daily operational reports
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office operations, guest relations, complaint resolution, SOP adherence, team briefing, VIP room inspection coordination, PMS usage
Preferred skills
Multi-lingual communication, leadership in unpredictable situations, new technology aptitude
Responsibilities
Liaise with departments for coordinated work, ensure cleanliness of front office areas, check outstanding guest accounts daily, deliver mail/messages promptly, conduct team briefings, handle guest inquiries and complaints tactfully
Seniority
Mid-level, hands-on management