Concierge (M/F)
Core
Lead and manage the concierge department to deliver personalized, high-quality service and create memorable guest experiences at a luxury hotel.
Role type
Senior IC concierge manager
Builds
Guest experiences, local service networks, and operational efficiency for hotel guests
Domain
Hospitality / Luxury Hotel Management
Deliverable
client delivery
Required skills
Guest service management, team leadership, scheduling, training, performance management, local knowledge, vendor management, problem resolution, compliance, coaching
Preferred skills
Upscale/luxury brand experience, property management systems (Opera, KnowCross), additional languages
Technologies
Opera, KnowCross
Responsibilities
Lead and manage the concierge department, maintain brand standards, oversee staff scheduling and training, provide local recommendations, update vendor directories, record guest preferences, collaborate with departments, monitor feedback, ensure policy compliance, drive team engagement, cover door/bell duties, handle physical tasks
Seniority
Senior, hands-on IC