CALL CENTER REPRESENTATIVE IT SERVICES RBS
Core
First point of contact for IT Services team members, handling inbound support calls and managing service desk tickets to ensure timely issue resolution.
Role type
IT Services Call Center Representative
Builds
Service desk ticketing workflows for the ATS team
Domain
IT Services / Global Business Solutions
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Inbound call handling, service desk ticket creation, ticket routing, urgency assessment, SLA monitoring, data entry, MS Office proficiency
Preferred skills
IT application support knowledge, call center experience, life sciences/healthcare background
Responsibilities
Answer inbound support calls, log activity in the service desk system, monitor and prioritize inbound tickets, assign tickets to correct boards, provide status updates, escalate to management, ensure SLA compliance
Seniority
Entry-level (1-2 years experience)
