Senior Manager, CX Controller & Commercial Operations
Core
Own financial and commercial integrity of the CX engagement portfolio, ensuring projects are commercially sound at signature and financially disciplined through delivery.
Role type
Senior Manager, Professional Services Finance & Commercial Operations
Builds
Financial governance, revenue recognition, and commercial deal structures for consulting engagements
Domain
Enterprise Software / Professional Services
Required skills
Revenue recognition (ASC 606/IFRS 15), SOW and contract term assessment, project-level P&L management, milestone billing, margin analysis, financial close processes, CRM data integrity
Preferred skills
CPA, CMA, or MBA, AI-driven analysis tools, complex Excel modeling
Technologies
Excel, CRM systems, BI/analytics platforms, AI-driven analysis tools
Responsibilities
Review SOWs for commercial soundness before execution; Own project-level financial governance including billing schedules and unbilled AR/WIP tracking; Partner on revenue recognition treatment and P&L reviews; Act as commercial reviewer for non-standard contract terms; Track change orders and support pricing/forecasting; Own CX contribution to GRR/NRR performance and renewal risk forecasting
Seniority
Senior Manager, hands-on IC with strategic oversight
