Royal Service Operator (Part-Time)
Core
Coordinate internal and external communications, answer guest calls, and execute requests across hotel departments (Maintenance, Housekeeping, Valet, Billing, Reservations) to ensure service standards.
Role type
Royal Service Operator (Guest Services & Operations Coordinator)
Builds
Guest request resolution, reservation confirmations, and operational communication workflows for hotel guests.
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Multi-tasking, prioritization, telephone etiquette, record keeping, follow-up, basic telephone repair, paging/call park operations, emergency procedures, property management systems (MANAGER, Opera), Microsoft Office (Word, Excel, Windows)
Preferred skills
Hospitality degree/diploma, second language, knowledge of Windows 95/XP
Responsibilities
Answering internal and external guest calls, dispatching housekeeping and maintenance requests, handling guest complaints and recoveries, confirming restaurant reservations, operating telecom and ticketing systems, performing basic telephone repairs, managing message-taking for departments.
Seniority
Entry-level to Junior, hands-on IC