მომხმარებელთან ურთიერთობის ექსპერტი - MSME (დეკრეტის შემცვლელი)
Core
Managing a portfolio of clients with POS terminals and resolving customer issues across various channels to ensure satisfaction.
Role type
Customer Support Specialist (MSME)
Builds
Customer service delivery and issue resolution for banking clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Communication, organization, problem identification, monitoring, consulting
Preferred skills
Banking sector experience, foreign language proficiency, readiness to work with AI tools and modern technologies
Responsibilities
Manage portfolio of clients with POS terminals, resolve customer issues reported via various channels, provide standard and non-standard services, offer full consultation, monitor inactive terminals, inform relevant parties of general issues
Seniority
Entry to Mid-level
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