Kundenservice / Call Center Agent (d/m/w)
Core
First point of contact guiding customers from order completion to vehicle handover, ensuring smooth delivery via unique home delivery service.
Role type
Customer Service Agent (Call Center)
Builds
Customer journey for online car purchases and vehicle deliveries
Domain
Automotive retail / E-commerce
Deliverable
client delivery
Required skills
telephone customer contact, structured work style, solution-oriented approach, Google Workspace tools (Sheets, Gmail, Calendar)
Preferred skills
experience in dialog marketing or private customer service, English language skills
Responsibilities
Research order status with cross-departmental colleagues, prioritize tasks within the team, manage customer inquiries from order to handover
Seniority
Individual Contributor
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