Transcon Customer Service Agent
Core
Monitor shipments in transit, manage exceptions, and ensure data integrity for logistics events while communicating status reports to customers.
Role type
Customer Service Agent (Logistics Operations)
Builds
Daily shipment status reports and exception resolution logs for domestic operations.
Domain
Logistics / Supply Chain / Domestic Operations
Deliverable
Dashboards & analysis
Required skills
Monitoring shipments, Data integrity management, Exception handling, Communication (email/phone/in-person), MS Office (Excel, PowerPoint, OneNote), Knowledge of Chicagoland area
Preferred skills
Operations/Industry Knowledge, Customer service history, Organizational skills, Time management
Responsibilities
Monitor shipments in transit daily, Update data integrity for events and references, Communicate status reports to customers, Manage and resolve exceptions, Escalate problems to management
Seniority
Entry to Mid-level, hands-on IC
