Consultant support fonctionnel - H/F
Core
Production functional support for a critical retirement/pension application environment, ensuring batch verification, incident resolution, and data integrity.
Role type
Senior IC functional support engineer (production)
Builds
Production stability and incident resolution for retirement/pension systems
Domain
Public sector / Social security / Pension administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Complex SQL queries, Linux command line, incident analysis (N3), business rule understanding, ITSM/JIRA tools, data correction and extraction, batch monitoring
Preferred skills
Knowledge of retirement/social security domain
Responsibilities
Supervise production and verify batches, handle N3 application incidents (analysis, diagnosis, resolution), execute complex SQL queries to investigate anomalies, identify dysfunctions and propose permanent solutions, participate in integration tests and go-lives, manage incidents via ITSM/JIRA, produce activity reporting, correct and extract data, document procedures, collaborate with MOA/MOE and vendor teams
Seniority
Mid-level, hands-on IC