Lead Spa Receptionist - Full time - Cashel Palace Hotel
Core
Lead the Spa Reception and Spa Attendant teams to deliver a seamless five-star guest experience in a luxury hotel spa.
Role type
Senior Front-of-House Operations Lead (Spa)
Builds
Spa front-of-house operations, guest journey, and team performance
Domain
Luxury Hospitality / Spa Operations
Deliverable
product features
Required skills
People leadership, operational management, guest relations, booking system proficiency, commercial awareness, team coaching, conflict resolution
Preferred skills
Spa or luxury hotel experience, weekend flexibility, commercial acumen
Responsibilities
Lead and develop Spa Reception and Attendant teams; oversee daily front-of-house operations including scheduling and coverage; manage bookings, treatments, payments, and guest information; act as first point of escalation for guest concerns; maintain visual and experiential standards of the spa environment; support commercial performance through treatment utilization and retail; collaborate with therapists and other departments.
Seniority
Senior, hands-on IC with people leadership
