IT Support Engineer (M/F/D)
Core
Mid-level IT Support Engineer providing advanced multi-platform technical support, acting as an escalation point for complex issues, and optimizing IT services using AI-driven applications and workflow automation.
Role type
Mid-level hands-on IT Support Engineer (macOS/Windows focus)
Builds
Enterprise IT support services, automated workflows, and optimized user experiences for a global workforce.
Domain
Enterprise IT Operations / End-User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS enterprise support, Windows support, mobile platform support (iOS/Android), Jamf Pro, Apple Business Manager, Intune, Microsoft Power Automate, ServiceNow, PowerShell, ITIL service management, AI tool integration, workflow automation design, technical documentation, mentoring
Preferred skills
Apple certifications (ACSP, ACiT), Microsoft Modern Desktop certification
Technologies
macOS, Windows, iOS, Android, Jamf Pro, Apple Business Manager, Intune, Microsoft Power Automate, ServiceNow, PowerShell, AI assistants, copilots
Responsibilities
Provide expert-level technical assistance and act as escalation resource for macOS and cross-platform issues; maintain and optimize video conferencing systems, network connectivity, and shared office technologies; design and maintain workflow automations to streamline support tasks; create and refine internal documentation and SOPs; provide regional onsite support and assist with deployments; collaborate with cross-functional teams on infrastructure projects.
Seniority
Mid-level, hands-on IC