Gestionnaire ITSM (Easyvista), Automatisation & Exploitation Applicative
Core
Administer and evolve ITSM tools (specifically EasyVista), exploit business applications and identity services, and automate processes.
Role type
ITSM Administrator and Application Exploiter
Builds
ITSM workflows, service catalogs, user access controls, and automated operational processes
Domain
IT Operations / Identity and Access Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ITSM tool administration, workflow design, Active Directory management, user account and group management, incident management, basic scripting (PowerShell/SQL), Microsoft 365 administration
Preferred skills
Experience with EasyVista, process automation, technical documentation
Responsibilities
Administer and configure EasyVista platform, design and maintain ITSM workflows and service catalogs, manage user identities and access rights in Active Directory, perform daily application exploitation and Level 1 support, produce activity reports and dashboards, maintain IT inventories and technical documentation
Seniority
Mid-Senior, hands-on IC
