Manager Planning & Capaciteit Schiphol
Core
Lead the planning and capacity organization for a 24/7 security operation at Schiphol, managing ~20-30 staff to optimize the deployment of ~1,400 security personnel.
Role type
Senior Manager, Workforce Management & Capacity Planning
Builds
Optimized workforce deployment and capacity management for a large-scale airport security operation
Domain
Aviation Security / Workforce Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Workforce Management, capacity management, personnel planning, forecasting, KPI management, SLA management, stakeholder management, change management, process optimization, data-driven decision making
Preferred skills
Experience with Rostar CAS, aviation industry experience, Schiphol environment experience
Technologies
WFM systems, planning systems
Responsibilities
Develop and execute WFM strategy, coach and develop the planning organization, analyze forecasts and dashboards to drive decision-making, advise senior management on critical operational issues, ensure compliance with labor laws and collective agreements
Seniority
Senior, hands-on IC
