Field Service Engineer
Core
On-site maintenance, repair, and technical support for the Da Vinci surgical system to ensure safety and efficiency in medical settings.
Role type
Field Service Engineer (Medical Robotics)
Builds
Da Vinci surgical systems and related diagnostic tools
Domain
Healthcare / Medical Robotics
Deliverable
physical/clinical work
Required skills
Medical device troubleshooting, system installation and upgrade, preventive maintenance, sterilization protocols, customer training, inventory management, expense management, PC skills
Preferred skills
Biomedical engineering or electrical engineering degree, field service experience in medical devices, oral English communication, project management
Technologies
Da Vinci surgical system, Microsoft Office
Responsibilities
Perform system installation, upgrades, and preventive maintenance; conduct on-site training for surgeons and coordinators; troubleshoot instrument and system issues; manage service contracts and warranty claims; coordinate with technical support and sales teams; handle hazardous event reporting; manage spare parts inventory and travel expenses.
Seniority
Mid-level, hands-on IC
