Duty Manager - Novotel Sydney City Centre
Core
Oversee day-to-day front office operations, supervise team members, and ensure smooth hotel operations in the absence of the Director of Operations & Front Office Manager.
Role type
Front Office Duty Manager
Builds
Front office operations and guest services for Novotel Sydney City Centre
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Front office operations management, team supervision, Opera/Opera Cloud proficiency, emergency response coordination, guest complaint resolution, check-in/check-out processing, shift flexibility
Preferred skills
Leadership qualities, cross-departmental communication, problem-solving in fast-paced environments
Technologies
Opera/Opera Cloud, Microsoft Outlook, Microsoft Office
Responsibilities
Assist and oversee day-to-day front office operations, supervise and motivate team members, ensure smooth hotel operations during management absence, resolve guest complaints, process guest check-ins and check-outs, coordinate emergency situations
Seniority
Mid-level, hands-on operational leadership