Manager II, IT Operations & Automation
Core
Lead regional IT Operations for Level 1 and 2 infrastructure, end-user computing, workplace technology, and Network Operations Centre services.
Role type
Manager II, IT Operations & Automation
Builds
Regional IT service delivery, automation workflows, and operational analytics
Domain
IT Operations, End-User Computing, Network Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT infrastructure leadership, Level 2/3 technical expertise, IT service management, major incident and problem management, automation and observability, stakeholder and vendor management, endpoint platform management
Preferred skills
ITIL certification, networking certification, cloud certification, endpoint management certification
Technologies
Microsoft Intune, Jamf, scripting, APIs, workflow tools, monitoring tools
Responsibilities
Lead, coach, and develop the IT Operations team including hiring and succession planning; Own Level 1 and Level 2 service outcomes and govern vendor performance; Lead major incident and problem management; Build partnerships with country IT, service desk, and business teams; Define and execute a roadmap for service improvement and automation; Establish engineering standards for operational tooling and automation
Seniority
Manager, hands-on leadership
