Duty Manager
Core
Oversees hotel operations in the absence of senior management, ensuring guest safety, service excellence, and operational continuity.
Role type
Senior operational manager (hospitality)
Builds
Guest experiences and operational stability for a luxury hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Supervisory experience, leadership, conflict resolution, emergency response coordination, first aid, property management systems, safety compliance, decision-making under pressure
Preferred skills
Rotational shift flexibility, driver's license, brand standards knowledge
Technologies
Property management software
Responsibilities
Supervise Front Office team, manage guest arrivals/departures, resolve guest complaints, coordinate maintenance requests, act as Chief Warden and first responder, conduct safety patrols, mentor team members, make operational decisions
Seniority
Senior, hands-on IC