Technical Specialist
Core
Provide technical support, troubleshooting, and after-sales service for luxury kitchen and bath products, acting as a liaison between customers and suppliers.
Role type
Technical Specialist (After-Sales Support)
Builds
Customer satisfaction and product performance for luxury kitchen and bath brands
Domain
Construction / Home Improvement (Kitchen & Bath)
Deliverable
client delivery
Required skills
troubleshooting, root cause analysis, supplier coordination, warranty claim management, parts sourcing, technical documentation, customer service, critical thinking, investigative skills
Preferred skills
mechanical aptitude, experience with plumbing or construction products, bilingualism (French/English)
Technologies
none stated
Responsibilities
Provide technical support to customers regarding represented products; Act as primary liaison between customers and manufacturers/suppliers; Troubleshoot product issues and identify solutions; Investigate complex technical situations to determine root causes; Coordinate warranty claims and service requests; Source and order replacement parts; Document service cases and maintain records; Follow up with customers to ensure resolution; Build relationships with suppliers; Develop technical knowledge of product portfolio.
Seniority
Individual Contributor